FAQ

  • How do I get a free trial?

    It’s very easy. On the frontpage of our site there is a ‘start free trial’ button. Simply click that to get started!

  • How does your system help artists claim royalties on plays of their music?

    Artists can use WARM to see exactly where their music is getting radio play anywhere in the world in real time. This allows them to fact check royalty statements/payouts. So we don’t actively help artists claim royalties, but we provide detailed documentation for the airplay which, hopefully, can help with performing rights organisations etc.

  • Do you do radio promotion?

    No, we do not. But if you would like to contact radio stations directly to promote your music, we provide contact information to radio stations for users on 6-month and 12-month plans. You can see more here.

  • What is WARM Promotion?

    It’s a list of radio promoters that we recommend to users who are looking for professional help to promote their music to radio stations. There is also contact information to a list of radio stations around the world if you would like to contact them directly to promote your music (only for users on 6-month and 12-month plans).

  • How can I upload a song?

    After logging on to our website, simply go to ‘add songs’ and there is a green button where you can choose to upload a new song using an mp3 file.

Subscriptions

  • Is a subscription only for one song or can I upload multiple songs?

    Subscriptions are per song. However, on the 6- and 12-month plans, you have the option to change the song being monitored every 30 days.

  • How do I cancel my subscription?

    If you do not wish to renew your subscription, simply go to ‘my songs’ and switch off ‘auto renew’ next to the song. The song will then expire automatically depending on when the subscription was created.

  • How can I upgrade my subscription?

    You can upgrade from the free trial to a paid subscription in your dashboard under ‘my songs’ and ‘plan’. To upgrade from one subscription to another, we can cancel your current subscription and you can upgrade to a new one. No data will be lost.

  • Do multiple versions of the same song need multiple subscriptions?

    Yes, if the versions are different, like a remix, for example, they are treated as two separate songs. An audio fingerprint is created of each track which is how we make the detection. So two different fingerprints = two subscriptions.

  • How many songs can you have, on the free trial?

    You can monitor one song for one month for free on the trial

  • Why can't I see my airplays, when I know a song has been played?

    There could be several reasons for this:
    1) The airplay happened before the song was uploaded to the system

    2) The song was uploaded but had not yet been fully processed. It can take 4 to 12 hours after a new song is uploaded.

    3) We are not yet monitoring the radio station where it was played. See a list of the stations we monitor on our site under ‘radio stations’. If it’s not monitored, please provide the details and we will add it ASAP.

    4) Something went wrong with the detection. Please provide details of when and where the airplay happened and we will ask our developers to investigate.

  • How much historical data can I see?

    You can see 30 days of historical data on all subscriptions. With the 12-month subscription you get up to 90 days of data. See more here https://warmmusic.net/pricing/

  • How long does it take to start monitoring a radio station?

    Since it’s a manual and time-consuming process it can take up to 1-2 months. The process may vary depending on the type of station and its location so we can’t guarantee any precise processing time. We will add it as soon as we can.

  • Is it possible to see how many radio stations you monitor in a certain country?

    Yes! On the dashboard, click ‘radio stations’. This allows you to search or browse all of the radio stations we monitor. You can filter by continent, country and city.

  • When a track is uploaded to the system will it also show historic data?

    We can only track airplay from the day a song is uploaded to the system. So when uploading a new song, airplay detection will begin from that date and going forward. In other words, the amount of historical data depends on when the song was uploaded.

  • I am not able to download the PDFs of the reports.

    This can be due to a number of things. Try doing one of the following:

    1) Switch to another browser (Safari may experience some difficulties)

    2) Switch off ad blocker

    3) Allow third party cookies

  • Can I edit the metadata on the song after activation?

    No, we have to do that for you. Please contact us and send us the details (artist name/song title/ISRC etc) and we will fix it for you.

Payment and billings

  • How can I see my previous purchases?

    When on the dashboard, go to ‘account’ and you will find the option to see your previous purchases as well as download your invoices.

  • How do I edit my billing info?

    When on the dashboard, go to ‘account’ and you will find the option to your edit billing info.

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