Terms & conditions

V1.0, 15.01.2017

FAQ

Find answers to common questions about our service, radio network coverage, and free trial details.

New Pricing Structure

We’re simplifying our pricing to make it more transparent, more flexible, and easier to manage. One subscription, one invoice, and more capacity in every tier.

What’s changing?

How this works in practice

Example

Let’s say:

Here’s what happens:

If you decide the new pricing isn’t right for you, you can configure or cancel your subscription before your renewal date.

Will I get more songs?

Yes.

During your current billing period, your song allowance will be increased to match your new tier, at no extra cost.

How is my new plan calculated?

We:

You’ll always receive equal or more capacity than before.

When will the new price apply?

The new price applies at your next renewal, after you’ve had at least 30 days’ notice.

What if I have multiple subscriptions today?

Your subscriptions will be combined into one plan so everything is simpler and easier to manage.

What if I don’t want the new pricing?

You can configure or cancel your subscription before your renewal date if you decide the new pricing isn’t right for you.

Do I need to do anything now?

No action is required to keep your service.

We’ll notify you clearly via email before anything changes.

How does WARM work?

WARM technology is based on Audio Fingerprinting and Music Recognition technologies. Each song has a unique fingerprint, which we use to identify the moment a song is played on the radio stations we monitor worldwide. Our web application is supported by ACRCloud, a leading audio recognition platform. With their technology, we provide you with detailed information about your songs’ reproduction on radio stations around the world.

Subscriptions & Plans

How can I upload a song?After signing up for WARM, log in to your account and go to the "Add Songs" section on the left menu of your Dashboard. You'll see a green button where you can upload a new song using an MP3 file. After signing up to WARM, log in to your account and go to the "Add Songs" section on the left menu of your Dashboard. You'll see a green button where you can upload a new song using an MP3 file or search for the song you want to monitor in our library.

Is a subscription only for one song, or can I upload multiple songs?

Each subscription plan comes with a set number of slots you can use to monitor songs, e.g. if you are on a 5 song plan, you have the possibility to monitor up to 5 songs at a time.

You can choose from subscriptions giving you the ability to track up up to 2 / 5 / 10 / 15 / 25 / 50 / 100 / 250 / 500 songs. Plans run on a monthly or annual billing.

Visit our pricing section to get a clear overview of features included to the different subscriptions.

How do I start my free trial?

As soon as you create your account, your are eligible to a Trial subscription of 5 songs for 1 month. You can choose "Add Songs" in the list on your left and start adding!

How do I upgrade to a paid plan?

You can find our plans by clicking "Subscriptions" in the list on your left, or by visiting the Pricing section of our homepage.

You can then choose your plan, add a billing method and address and proceed to checkout.

How do I upgrade or downgrade my current paid plan?

At any time during your subscription, you may opt to upgrade your plan for either more songs, or a longer billing cycle. You may also choose to downgrade your plan, provided that your currently monitored songs do not exceed your new choice's maximum. You can find the option to change your plan by clicking your Account icon at the bottom left corner and then choosing “Subscriptions”. On either option, the system will automatically calculate the cost difference in the new plans and the value of your remaining paid time on your current one and either charge you the difference, or add any remaining value as credit in your account.

Still have questions? Please contact Support.

Do multiple versions of the same song need various subscriptions?

Yes, if the versions are different, like a remix, they are treated as two songs. An audio fingerprint is created for each song, which is how we track them: Two different audio fingerprints = two monitoring slots within your plan.

How many songs can I have on the Free Trial?

You can track up to 5 songs for 30 days on a free trial.

How do I cancel my subscription?

To cancel your subscription's renewal, click your profile icon, then "Subscriptions", let us know if you need support.

Data

Why can't I see my airplay when I know my song has been played?There could be several reasons for this:

1) The airplay happened before the song was uploaded to WARM. This is a common reason for newly released songs.

2) The song was uploaded but had not yet been fully processed. It can take our system up to an hour to process after a new song is uploaded.

3) We are not yet monitoring the radio station where it was played. See the list of the stations we monitor in the section called "Radio Stations" on the left menu of your Dashboard. If we are not monitoring a particular radio station and you wish WARM to monitor it, you can request it on that same page or contact us directly on Support to do so.

4) Something went wrong with the detection. Don't hesitate to contact Support and provide details on when and where the airplay happened. Our developers will investigate the case.

How far behind can I see my song's historical data?

If subscribe for 2 /5 / 10/ 15/ 25 songs, you have 90 days of airplay history available, including the date, time, and location of each play. For tiers from 50/200/500 song we provide access to 365 days of historical data.

Is it possible to see how many radio stations WARM monitors in a certain country?

Yes, it's possible to see how many radio stations WARM monitors in a certain country. On the Dashboard, click 'radio stations .'This will take you to a page where you can search or browse all of the radio stations we monitor. You can filter the stations by those we are currently monitoring, continent, country, and city. This allows you to find the specific information you're looking for easily.

Can I add new radio stations to the WARMS system?

Your input as a user is invaluable to us and has significantly shaped our comprehensive and diverse radio station network. We've introduced a one-click solution for adding new stations to make things even smoother. Our searchable station directory holds over 70,000 stations — more than the 23,000+ we actively monitor — so you can look up a station and request that we add it to active monitoring.

Should the station in question not be part of our existing database you can use the type-form on the radios station page to request monitoring, Expect up to 14 days of processing time as we add new stations in batches when we hit a certain number of requests.

Should the station in question not be part of our existing database you can use the type-form on the radios station page to request monitoring,. Expect up to 10 days of processing time as we add new stations in batches when we hit a certain number of requests

When a track is uploaded to the WARM, will it also show historical data?

When a new song is uploaded to WARM, airplay detection will begin from that date going forward. We can only track airplay from the day a song is uploaded. Therefore, the amount of historical data you can see for a new song depends on when it was uploaded.

I am not able to download my report in a PDF format.

This can be due to several things. Try doing one of the following:

1) Switch to another browser (Safari may experience some difficulties).

2) Switch off the ad blocker.

3) Allow third-party cookies.

Can I edit the song's metadata after it has been uploaded?

Don't worry, we're here to help. If you need to edit the metadata of a song after it was uploaded, we can do that for you. Please contact Support and send the details (artist name/song title/ISRC etc) and we will fix it for you.

Royalty Claims

How does WARM help artists claim royalties on radio plays their music has gotten?Artists can use WARM to see exactly when and where their music is getting radio played anywhere in the world in real-time. This allows them to fact-check royalty statements/payouts. WARM doesn't actively help artists claim royalties, but it provides detailed documentation of the radio airplay, which is very useful when dealing with Performing Rights Organisations, etc.

Radio-Promotion

Does WARM do radio promotion?WARM doesn't do radio promotion; WARM helps you improve your radio promotion by providing you with an extensive contact list of radio promoters worldwide. At WARM, we encourage you to contact these specialist directly to improve your radio promotion.

Terms & Conditions

WARM ApSCVR. 38280570Rentemestervej 80, 2400 Copenhagen NV. support@warmmusic.net

General

These terms and conditions (“Terms”) set out the rights, obligations and restrictions that apply between the User and the Company when the User accesses the Company’s “Website” at www.warm.ninja and/or accesses, uses or downloads any of the data and services (“Services”) provided by the Company to the User under a Subscription (as defined below).

In order to use the Services, you need to (a) be 18 or older, or be 13 or older and have your parent or guardian’s consent to these Terms and (b) have the power to enter a binding contract with us and are not barred from doing so under any applicable laws. You also warrant that any registration information that you submit to the Company is true, accurate and complete, and you agree to keep it that way at all times.

As a paying customer, the Company will provide to you relevant information regarding price, delivery procedure and cancellation options on a case–by-case basis, before completing the payment for your purchase. Any purchase will be effective upon the processing of your payment.

Unless otherwise specifically provided by us, our licence to you under these Terms is personal to you and allows you to access and use the Application and the Services only on the Device on which the software was first installed. The licence is not transferrable to another person or another Device without our agreement, which will only be given in exceptional circumstances, or if otherwise expressly provided in these Terms.

Waiver of Revocation of Purchase

In some countries, e.g. member states of the European Union, customers may have the right to revoke the Subscription within a certain period of purchase, if they have not logged in or otherwise redeemed or started to consume them.

When you purchase the Services or when you start using the Services, whichever comes first in time, you hereby agree to waive any right to a limited period in which you could revoke your purchase or claim a refund upon cancellation of your purchase (also known as a cooling off period) (if any) available to you under any applicable e-commerce regulations or consumer protection laws. In the event a waiver of these rights is prohibited under the law, this cooling off period shall be limited to seven (7) days or (if shorter) the minimum period permitted by law.

Usage Policy

The Company may change, suspend or discontinue any aspect of the Services at any time, including the availability of any feature, database and/ or content. The Company may also impose limits on certain features and services or restrict your access to parts or all of the Services without liability. Where these changes or suspensions would amount to a termination of the Services you may be entitled to a refund of the reasonable part of any charges paid by you.

The User may not reproduce (other than as authorised for own usage), publish, transmit, distribute, publicly display, rent or lend, modify, any data delivered by the Company, sell or participate in the sale of or exploit in any way, in whole or in part, directly or indirectly, any of the Services provided by the Company.

Rights of use (the Company)

The Company is reserving the right to use the created fingerprints, e.g. for monitoring and the results obtained for generating statistical data for radio channels, areas or regions and to further monetize these statistics.

Availability of Services

We will do our best to offer you a smooth service, but we give no guarantees that the Service will be fault free or that the Services will be uninterrupted. If a fault does occur, please report it to Customer Services at Support@warm.ninja, and we will attempt to correct the fault as soon as we reasonably can. We will occasionally restrict your access to the Website or to the Services to carry out repairs, maintenance or to introduce new functionality or services and we will endeavour to keep disruption to a minimum.

New Services are subject to a period of testing. This means that new Services may not perform with complete functionality, may be undergoing testing, may be inconsistently available, may have software “bugs” being fixed by us and may have other issues affecting availability and functionality.

License

The Services licensed by the Company to the User are property of the Company. The User is granted a limited, non-exclusive, revocable, non-transferable (without the right to sublicense) licence to use the Services. Except as expressly authorised by the Company, the User may not copy, modify, translate, reproduce, distribute, publish, broadcast, perform, display, sell, assign, lease or sub-license the content of the Services, in whole or in part.

Legal Protection and Waiver of Liability

THE USE OF THE SERVICES IS AT THE USER’S SOLE RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND STATUTORY REMEDIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTY THAT (i) THE SERVICES WILL MEET YOUR REQUIREMENTS; (ii) DELIVERY OF ANY PORTION OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF SERVICES WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; (v) THE DATA PROVIDED COVERS ALL THE SONGS WHICH YOU HAVE REQUESTED BE MONITORED AT ALL RADIO STATIONS THAT THE COMPANY MONITORS OR DOES NOT MONITOR AND THAT THE NUMBER OF TIMES PLAYED STATED IN DATA IS CORRECT; (vi) ANY ERRORS IN THE DATA WILL BE CORRECTED; (vii) ANY PORTION OF THE SERVICES WILL BE OF SATISFACTORY QUALITY OR FAULT FREE OR UNINTERRUPTED OR SATISFY ANY CONDITIONS OF QUALITY AND FITNESS FOR PURPOSE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY THE USER FROM THE COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

Under no circumstances will the Company, any subsidiaries and affiliates, suppliers, and their respective owners, officers, manager, members, agents and employees, be liable to the User for loss of profits, business interruptions, loss of business information, loss of business, opportunity or other pecuniary loss, loss of data or any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or losses, whether based in contract, tort or otherwise, arising out of or in connection with the use of, or inability to use, the Services, any content delivered to the User, whether or not the Company has been advised of the possibility of such damages or loss. In any event, the Company’s liability to the User shall be limited to typical and foreseeable damage and shall not exceed the fees for a three (3) months Subscription period.

The User hereby agrees to indemnify and hold harmless, and upon request, defend, (1) the Company, its affiliates and its respective directors, officers and employees; and (2) the providers of the data, from and against any and all losses, liabilities, damages, costs or expenses (including reasonable attorneys’ fees and costs) arising out of any claim, action, or proceeding brought by a third party based on a breach of any warranty, representation, covenant or obligation by the User under these Terms.

We may assign our rights and obligation under these Terms without your prior consent to any new provider of the Services.

Account Creation

Each User must provide his/her legal full name, a valid email address, and any other information requested in order to complete the signup process and create a login.

Each account may only be used by one User. Multiple accounts are not permitted. You may not create separate accounts for the trial usage.

Termination of Contract

These Terms will continue to apply until terminated by either of the parties. The Company may terminate the Terms or suspend access to the Services at any time. If the User or the Company terminates the Terms, or if the Company suspends the User’s access to the Service, the User agrees that the Company shall have no liability or responsibility and the Company will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law.

Right To Monitor and Remove Accounts and Contents. We have the right, but not the duty, to review and monitor all Accounts, all access to the Services, IP addresses, online communications and all content submitted for or included on the Services.

We further reserve the right in our sole discretion to remove, suspend or terminate any Accounts and/or access through any Accounts and/or content that we find objectionable for any reason, or in the event of any breach of any terms of this Agreement, without any prior notice, without any liability whatsoever.

Dispute Resolution, Applicable Law and Legal Venue

These Terms shall be governed by the laws of Denmark without regard to its conflict of law provisions. Any lawsuits between the parties to this contract can only be filed to and brought before the court of Denmark, which is the only applicable legal venue for any dispute between the parties.

Privacy Policy

Jan 15, 2017

Coverage

This privacy policy describes the privacy practices of the Company’s products, apps, as well as our websites and online services that include a link to this policy (“applications”).

What information do we collect?

When you register to use the Company’s website or application or contact us for support, the Company collects information that identifies you. This may include your name, company name, email address, or payment information.

We collect information about how you use our websites and applications. We may collect information that your browser or device typically sends to our servers whenever you visit the Company’s website, or application which utilizes online features. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you’ve used. When you visit the Company’s website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. The Company may collect information about how you use our websites and applications, and our servers may collect similar information when you are logged in to the website or application. Depending on the website or application, this information may be anonymous (e.g. product improvement and problem reporting) or it may be associated with you in case of using a registered service.

When you activate the Services, we collect certain information about the Services, used device, and your selected account (your name, your email address). Some of our products include features that connect to our servers and offer you the ability to install updates to the product. We may keep track of information such as whether the update was successful or not.

E-mails we send you may include a web token that tells the Company whether you have received or opened the email, or clicked a link within the email.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

Providing you with the Company’s websites and applications for which you have registered, as well as any services, support, or information you have requested; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested.

Better understanding how our websites and applications are being used so we can improve them

Diagnosing problems in our websites and applications

Tailoring a website or application to your likely interests

Sending business messages to you such as those related to payments or expiration of your subscription

Sending you information about the Company, new application releases, special offers, and similar information

Reducing fraud, software piracy, and protecting our customers as well as the Company

‍Google User Data Policy

‍Our application integrates with Google services for the purpose of authenticating users and personalizing their experience on our platform. This is done through Google's OAuth protocol, which allows users to log into our application using their Google accounts. The two scopes of data that we request from Google are:

Here is how we use this data:Primary Google Account Email Address: We use your primary Google Account email address to send authentication emails, transactional emails, and newsletters but only with your explicit consent. We do not share your email address with any third parties, and it is securely stored in accordance with our data protection and privacy policies.

Personal Info: This data (including your profile image and name) is not stored in our databases. It is used solely for display purposes within our application to personalize your user experience. We do not share this data with any third parties.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Your private information (e.g. credit cards, financials, etc.) will never be stored on our servers.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep these information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can I review, update, or delete my personal information?

Many of our websites and applications allow you to edit your personal information by accessing the “my account,” “my profile,” or similar feature of the website or application you are using.

Note that we need to retain certain records for legal or internal business reasons and that some of your information may remain on backup systems, in compliance with applicable law.

We will retain your personal information for as long as necessary to provide you with the websites and applications you are eligible to use, or as needed to comply with our legal obligations or enforce our agreements.

You can request to get your data delete through our support options or via this page.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected “offline”.

Your Consent

By using our applications or website, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.