WARM technology is based on Audio Fingerprinting and Music Recognition technologies. Each song has a unique fingerprint, which we use to identify the moment a song is played on the radio stations we monitor worldwide. Our web application is supported by ACRCloud, a leading audio recognition platform. With their technology, we provide you with detailed information about your songs’ reproduction on radio stations around the world.

How can I upload a song?

After signing up to WARM, log in to your account and go to the "Add Songs" section on the left menu of your Dashboard. You'll see a green button where you can upload a new song using an MP3 file.

Is a subscription only for one song, or can I upload multiple songs?

You can choose from subscriptions for one song, five songs, or ten songs. Visit our Pricing page, and you'll find plans for the selected number of songs for one month, three months, or twelve months. Sidenote: the 12-month plan allows you to exchange songs every 30 days.

How can I upgrade my subscription?

You can upgrade from a Free Trial to a paid subscription in your Dashboard. Log in, go to "My Songs"> "Single Songs," click "Free Trial" under "Plan," and follow the instructions. If you need Help switching between paid subscriptions, contact Support.

Do multiple versions of the same song need various subscriptions?

Yes, if the versions are different, like a remix, they are treated as two other songs. An audio fingerprint is created for each song, which is how we can track them—two different audio fingerprints = two separate subscriptions.

How many songs can I have on the Free Trial?

You can track up to 3 songs for one month as part of our Free Trial.

How do I cancel my subscription?

To cancel subscription renewal, log in and navigate to "My Songs" on your Dashboard. Choose your subscription type ("Single Songs" or "Bundles"), select the song to cancel, and turn off "Auto-renew." The song will expire based on your plan's duration. For personal data deletion, just let us know.

Why can't I see my airplay when I know my song has been played?

There could be several reasons for this:

1) The airplay happened before the song was uploaded to WARM. This is a common reason for newly released songs.

2) The song was uploaded but had not yet been fully processed. It can take our system up to an hour to process after a new song is uploaded.

3) We are not yet monitoring the radio station where it was played. See the list of the stations we monitor in the section called "Radio Stations" on the left menu of your Dashboard. If we are not monitoring a particular radio station and you wish WARM to monitor it, you can request it on that same page or contact us directly on Support to do so.

4) Something went wrong with the detection. Don't hesitate to contact Support and provide details on when and where the airplay happened. Our developers will investigate the case.

How far behind can I see my song's historical data?

If your song is already uploaded to WARM, you can access a wealth of historical data. On all plans, you can see 30 days of airplay history, including the date, time, and location of each play. On the 12-month plan, you get to see up to 90 days of historical data, giving you even more insight into your song's performance.

Is it possible to see how many radio stations WARM monitors in a certain country?

Yes, it's possible to see how many radio stations WARM monitors in a certain country. On the Dashboard, click 'radio stations .'This will take you to a page where you can search or browse all of the radio stations we monitor. You can filter the stations by those we are currently monitoring , continent, country, and city. This allows you to find the specific information you're looking for easily.

Can I add new radio stations to the WARMS system?

Your input as a user is invaluable to us and has significantly shaped our comprehensive and diverse radio station network. We've introduced a one-click solution for adding new stations to make things even smoother. With over 70,000 stations in our database, you can effortlessly explore and request the addition of relevant stations to our system. Should the station in question not be part of our existing database you can use the type-form on the radios station page to request monitoring,. Expect up to 10 days of processing time as we add new stations in batches when we hit a certain number of requests.

When a track is uploaded to the WARM, will it also show historical data?

When a new song is uploaded to WARM, airplay detection will begin from that date going forward. We can only track airplay from the day a song is uploaded. Therefore, the amount of historical data you can see for a new song depends on when it was uploaded.

I am not able to download my report in a PDF format.

This can be due to several things. Try doing one of the following:

1) Switch to another browser (Safari may experience some difficulties).

2) Switch off the ad blocker.

3) Allow third-party cookies.

Can I edit the song's metadata after it has been uploaded?

Don't worry, we're here to help. If you need to edit the metadata of a song after it was uploaded, we can do that for you. Please contact Support and send the details (artist name/song title/ISRC etc) and we will fix it for you

How does WARM help artists claim royalties on radio plays their music has gotten?

Artists can use WARM to see exactly when and where their music is getting radio played anywhere in the world in real-time. This allows them to fact-check royalty statements/payouts. WARM doesn't actively help artists claim royalties, but it provides detailed documentation of the radio airplay, which is very useful when dealing with Performing Rights Organisations, etc.

Does WARM do radio promotion?

WARM doesn't do radio promotion; WARM helps you improve your radio promotion by providing you with an extensive contact list, including radio promoters and radio stations worldwide. At WARM, we encourage you to contact these key agents directly to improve your radio promotion.

What is WARM Promotion?

WARM Promotion, a tool exclusively available for our valued paid subscribers, is a feature you'll find in your Dashboard once you've signed up to WARM. This tool is designed to help you connect with the right promotion contacts for your music. WARM Promotion is a treasure trove of valuable contacts, including radio promoters and stations from around the world, giving you an exclusive edge in your music promotion efforts.